Support

1. Does it remove a second system?

   A practice should be able to cancel every other piece of practice software. A request that closes a gap a practice fills with another product, or removes something typed by hand that the record already holds, weighs most.

2. Can it keep client information where it is safe?

   Client details live only in the parts of Practice Pillar built to hold them. A request that needs a client detail anywhere else is built another way, or not built, and the reason is stated.

3. Does it serve a therapy group practice today?

   Practice Pillar is built for therapy group practices first. A request for another kind of practice is kept and not built until serving that kind of practice is decided on purpose.

4. Is there a rule underneath that a practice can check?

   A feature is weighed by the rule it keeps, such as a signed note that changes only by a dated addendum, and not by what it looks like on a screen.

5. How many different practices asked?

   The same request from many practices counts for more than one practice asking again. Practices are counted, and no request is ranked by how loudly it was made.

Every request gets an outcome on this page: built, planned, not built with the reason, or answered.

• Spaces for each area of the practice's work, with folders and lists inside them, viewed as a board or a list.Built

  You make a space for each area, such as office admin, therapist development or marketing, with folders inside it and plans, which are the lists, inside those. A space can name its own board stages, and every view can be narrowed to one space, one folder or one plan.

  Setup or moving over. Asked Sep 28, 2026, settled Sep 28, 2026.

• Forms that sit with the work in a folder.Built

  A staff form belongs to one plan and makes a task in it when someone fills it in. Only signed-in staff can fill one in, so no form is open to the public.

  Setup or moving over. Asked Sep 28, 2026, settled Sep 28, 2026.

• A content calendar for marketing.Built

  The planner calendar can show one space at a time, so a marketing space has a calendar of its own dates beside the rest of the practice's work.

  Setup or moving over. Asked Sep 28, 2026, settled Sep 28, 2026.

• A template of tasks to copy, so next month's plan starts from this month's.Built

  Save a plan as a template, or copy a plan straight to a new first day. Every date moves by the same number of days, and each task starts open again, without the old comments or files.

  Setup or moving over. Asked Sep 28, 2026, settled Sep 28, 2026.

• Attach things to a task.Built

  A task takes files and web links. A file is checked before it is kept, and only signed-in staff can open it.

  Setup or moving over. Asked Sep 28, 2026, settled Sep 28, 2026.

• Tags and several assignees on a task.Built

  Tasks already carried tags you can filter by. A task can now be given to several people, and the workload view shares its estimate between them.

  Setup or moving over. Asked Sep 28, 2026, settled Sep 28, 2026.

• A note taker that records a meeting and turns what was decided into tasks.Built

  Record a meeting in your browser, or bring a recording or a transcript. The words are written out on your computer, so the sound is not uploaded. You review every line and confirm that no client is named, then each action item becomes one task in any plan.

  Setup or moving over. Asked Sep 28, 2026, settled Sep 28, 2026.

• One personal view of everything assigned to me with a due date, plus my own to-dos.Built

  Your tasks lists every task assigned to you that has a due date, from every plan, with a private list of your own to-dos beside it. Nobody else can see that private list.

  Setup or moving over. Asked Sep 28, 2026, settled Sep 28, 2026.