Terms of service

• Computing America provides Practice Pillar to group therapy practices.
• The practice gives each person specific permissions, and each permission covers their own clients, their team or the whole practice.
• Each practice's records are kept apart from every other practice's by row-level security in the database.
• No practice's client information goes through a service until that service has signed a business associate agreement.

• The practice fee is $149 a month, or $79 for a practice with 4 clinicians or fewer.
• Each clinician adds $29 a month on Operations or $149 a month on Complete.
• On Complete, a clinician averaging fewer than 15 held sessions a week is half a seat, and one with no sessions that month is free.
• These are launch prices, 50% off the list price. A practice that joins during the launch keeps them for as long as it stays.
• The first ten practices get a free trial and a founding discount. The founding discount's amount and length are agreed with each practice when it joins.
• Until the clinical record is ready for a practice, it pays the Operations price. From the month the record is ready, it pays Complete for that whole month.

Pricing has the full table, including seats past the first 20, claims and marketing email.

• There is no minimum term unless you choose a two-year commitment for free guided setup. Without one, you are billed monthly and can cancel at any time.
• Eligibility checks, remittances, telehealth, AI note drafting and a second location carry no extra charge.
• On Operations, a clinician you add is charged from their first day to the end of the month. On Complete, the sessions they hold that month set the charge.
• A clinician you remove is charged to the end of the month.
• Practice Pillar changes a price at most once a year, with 60 days' notice.
• Sales tax is added where your state taxes software.
• A failed payment is retried for 14 days. After that the account turns read-only, and nothing is deleted.

• You can export every record at any time, and for 90 days after you cancel.
• During those days you can sign in and export.

• While your subscription is active, Computing America gives your practice a limited, non-exclusive right to use Practice Pillar for the practice's own work. You cannot transfer that right.
• Computing America and its licensors own Practice Pillar, its software, its content and its trademarks, and keep every right these terms do not give you. If you send feedback or suggestions, Computing America may use them without restriction or obligation to you.
• You may not resell Practice Pillar or sublicense access to it.
• You may not scrape or bulk-extract data except through the export features.
• You may not reverse engineer Practice Pillar except as the law permits, or use it to build a competing product or copy its features or interface.
• You may not store or send unlawful content, or content that infringes or violates someone else's rights.
• You may not interfere with the security or integrity of Practice Pillar, or probe it for vulnerabilities outside the reporting process on the Security page.
• You may not use its notification and messaging features to send unsolicited messages.
• Computing America may suspend access without notice if it reasonably believes your use is harming other customers, Practice Pillar or third parties.

• You can end your subscription at any time. Canceling ends future billing and does not refund the month already billed.
• Computing America may suspend or end your account for non-payment, for a material breach of these terms or if continuing to provide Practice Pillar would expose it to legal risk.
• For non-payment, the cure period is the one under Billing: a failed payment is retried for 14 days, and after that the account turns read-only and nothing is deleted.
• After your account ends, whether you cancel or Computing America ends it, you can sign in and export your records for 90 days.

• A screen that takes client information stays closed until every service it depends on has signed a business associate agreement.
• Under HIPAA, Computing America is the practice's business associate. The practice's own Notice of Privacy Practices governs how it uses and shares its clients' information.
• Practice Pillar never sells client information and never uses it to train a model.
• Once a practice and Computing America sign a business associate agreement, it controls over these terms wherever the two conflict about client information.

Privacy and Security say what Practice Pillar collects, who handles it and how it protects it.

Practice Pillar is provided "as is" and "as available." To the maximum extent permitted by law, Computing America disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

• Texas law governs these terms, without regard to conflict-of-laws principles. A business associate agreement is governed by federal law where it applies and otherwise by Texas law.
• The exclusive venue for any court action is the state and federal courts in Collin County, Texas, and each party consents to personal jurisdiction there.

• Computing America may update these terms. The effective date is at the top of this page.
• For a material change, Computing America gives at least 30 days' notice by email to the address on your account or in Practice Pillar.
• If you keep using Practice Pillar after the effective date, you accept the change. If you do not agree, you can cancel before the effective date.
• A price change keeps its own notice, set under Billing.

• Practice Pillar charges no practice yet. The prices and billing terms on this page apply from the day billing opens.
• What happens to a practice's records after the 90 days following a cancellation is not settled yet.

Email practicepillar@computingamerica.com with a question about these terms.

Or write to Hyrax LLC, doing business as Computing America, 1400 Preston Rd #443, Plano, TX 75093.